Terms & Conditions

Terms and Conditions

In using this website you are deemed to have read and agreed to the following terms and conditions:

The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: "Client", “You” and “Your” refers to you, the person accessing this website and accepting the Company’s terms and conditions. "The Company", “Ourselves”, “We” and "Us", refers to our Company. “Party”, “Parties”, or “Us”, refers to both the Client and ourselves, or either the Client or ourselves. All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner, whether by formal meetings of a fixed duration, or any other means, for the express purpose of meeting the Client’s needs in respect of provision of the Company’s stated services/products, in accordance with and subject to, prevailing Australian Law. Any use of the above terminology or other words in the singular, plural, capitalisation and/or he/she or they, are taken as interchangeable and therefore as referring to same.

Privacy Statement

We are committed to protecting your privacy. Authorized employees within the company on a need to know basis only use any information collected from individual customers. We constantly review our systems and data to ensure the best possible service to our customers. Parliament has created specific offences for unauthorised actions against computer systems and data. We will investigate any such actions with a view to prosecuting and/or taking civil proceedings to recover damages against those responsible


Any information concerning the Client and their respective Client Records may be passed to third parties. However, Client records are regarded as confidential and therefore will not be divulged to any third party, other than [our manufacturer/supplier(s) and] if legally required to do so to the appropriate authorities. Clients have the right to request sight of, and copies of any and all Client Records we keep, on the proviso that we are given reasonable notice of such a request. Clients are requested to retain copies of any literature issued in relation to the provision of our services. Where appropriate, we shall issue Client’s with appropriate written information, handouts or copies of records as part of an agreed contract, for the benefit of both parties.

We will not sell, share, or rent your personal information to any third party or use your e-mail address for unsolicited mail. Any emails sent by this Company will only be in connection with the provision of agreed services and products.


Exclusions and Limitations
The information on this web site is provided on an "as is" basis. To the fullest extent permitted by law, this Company:

§   excludes all representations and warranties relating to this website and its contents or which is or may be provided by any affiliates or any other third party, including in relation to any inaccuracies or omissions in this website and/or the Company’s literature; and

§   excludes all liability for damages arising out of or in connection with your use of this website. This includes, without limitation, direct loss, loss of business or profits (whether or not the loss of such profits was foreseeable, arose in the normal course of things or you have advised this Company of the possibility of such potential loss), damage caused to your computer, computer software, systems and programs and the data thereon or any other direct or indirect, consequential and incidental damages.

This Company does not however exclude liability for death or personal injury caused by its negligence. The above exclusions and limitations apply only to the extent permitted by law. None of your statutory rights as a consumer are affected.

Order Amendment or Cancellation

We cannot guarantee changes to your order can be made once it has been paid for. An order cannot be amended or cancelled without prior written approval from us. Changing of shipping address, product or quantity after you have paid are examples of amendments that need prior approval from us. You may not assume that we have to do so upon receiving your request. We reserve the right to approve or reject any requests for order amendment or cancellation based on your reasons: whether the time you provided for us to make the amendment or cancellation is reasonable; and presence of any delay from our side causing this request.

Please note that while your emails are important to us, they may not be read immediately after they are sent, so we do not assume responsibility for amending or cancelling on grounds that you emailed us shortly after paying for the order. If your order has already been shipped, you may return your order in accordance with our Warranty Returns Policy. We may also charge additional shipping costs if we need to resend your parcel for reasons including but not limited to the customer's change of mind, an incorrect address, the parcel being unclaimed or a purchase made in error.

By placing an order with us, you agree to be bound by the Terms and Conditions set out on this page. These Terms and Conditions together with your order constitute the entire Contract between yourself as a customer and Townsville Electronics Service Centre for the supply of products. The Contract cannot be varied unless we agree to vary it in writing or by email.

Placing Your Ordering

When you place an order, you are making an offer to purchase the products from our website under our terms and conditions. We will make every effort to fulfill the order and will send you the order confirmation, order status, and tax invoice via emails. However, we reserve the right to refuse service, terminate account, remove or edit content, or cancel and refund an order at their sole discretion. If your order cannot be accepted or processed, you will be contacted by email or phone.

We sell and ship products only within Australia and New Zealand except the area treated by couriers as overseas location (Such as Lord Howe Island, Norfolk Island and Christmas Island).

You must be at least 18 years of legal age to order products from us. By agreeing to the terms and conditions and ordering from us, you are acknowledging that you are 18 years old or above.


Price, Currency and GST

All prices are in Australian Dollars (AUD) and GST inclusive. We reserve the right to change prices for products displayed on our site at any time before you place an order. The price of products shown excludes shipping costs. Shipping cost is a separate charge which is shown on the product page and is calculated upon post code entry. Second hand parts are now subject to GST as well as the postage and handeling. Therefore when purchasing second hand parts the invoice will have a GST component.

Payment and Processing

We currently accepts PayPal, Credit or Debit Cards and Direct Deposit. The orders paid by PayPal are processed instantly. Credit Cards will be processed by Eftpos during a phone call with you. The Electronic Transfer or Direct Deposit may take 1 to 2 working days for payment confirmation and we reserve the right to cancel the order if the payment is not received in 7 days.

Our office hours are between 8.00am – 5.00pm Monday to Friday, 9:00am-12:00noon Saturday, excluding QLD public holidays. Orders made during the weekend or public holiday will not be processed until the next business day.

No Surcharge for Visa, Master & PayPal and 0% Sucharge for American Express!


Credit Card Fraudulence and Protection

When you place an order by either a Credit Card or PayPal, we will call you requesting details of your credit card. The information you provide will be destroyed after verification purpose is completed. In this case, Your orders will not be processed until it passes the verification. If you do not provide the requested information within 7 days, your order will be cancelled and your payment will be refunded back to the method in which you paid. These information requests are sent to help protect Credit Card and PayPal account holders from online fraud.

Please Note: We will report all attempted credit card fraud immediately to Australian Federal Police (www.afp.gov.au)


Dispatch and Delivery

All orders are dispatched as soon as possible after the processing. The estimated delivery time is 1 to 8 business days, depending on the shipping address, product type, stock location and the courier schedule. Although every effort is made to ship your order on time, we do not guarantee that the item will be delivered within the estimated delivery time frame.
Unless otherwise agreed by us, we will deliver your products to the address indicated on the auto-generated order confirmation. Deliveries can only be made where a signature to verify the delivery can be obtained by Australia Post. The best addresses are where someone is home between 7am and 6pm weekdays, or a business address which is open during normal business hours. If the delivery cannot be made, the courier driver usually leaves a note to make another appointment or for you to pick up that item but this cannot be taken for granted. If the delivery has failed, you will be responsible for any delivery fees incurred even though you may not receive the item.

The goods shall be at the Customers risk at the point of delivery. The Customer, upon taking delivery of the goods, shall immediately examine the goods and give written notice to us of any defect within five (5) days of such date, failing which the goods shall be deemed to have been delivered in good order and condition and accepted by the Customer.


Warranty & Return Policy

Consumer Guarantees & Warranty
The Customer has specific legal rights under the Australian Consumer Law in respect of goods and services purchased from us ("Consumer Guarantees"). More information in relation to the Consumer Guarantees may be found at www.accc.gov.au. In addition to the Consumer Guarantees, all new products sold by us are covered by the manufacturers' warranty that accompanies the product. If you think that a product is defective you should contact us and a Customer Service Representative will assist you.

It is highly recommended that customers contact the manufacturer's technical support directly for any troubleshooting or technical support advice before you lodge a warranty claim. Most of the major manufacturers provide ‘Technical Support’ line for end users and deal the Manufacturer’s Warranty directly for the claim, repair and replacement. If the manufacturer directs you to return the product back to us, please ask for a tech support case number. This will expedite the warranty process when lodging a warranty claim with us.

Any defective products purchased from us that fall within the warranty period provided will be covered, unless they fall within the following conditions:
  • Physical damage on the product not caused in the event during transit or Dead on Arrival (DOA) but caused due to mishandling, incorrect use of product for its purposes, improper installation of product, by accident, insect or vermin infestation, improper method or failure to maintain service and handle the item with reasonable care.
  • The product has been modified by using unauthorised methods. Any modifications on the product including physical and software modifications using third party unauthorised software such as third party firmware updates will void the warranty of products.
  • Already knew of a particular fault in a product, or we specifically advised you of a particular fault in a product before the purchasing.
  • The warranty seal or serial number of the item has been tampered with.
  • The item has been serviced by another party other than us.
  • Software due to copyright and licensing restrictions.
  • Consequential loss including but not limited to data, programs, software or other information stored on storage products, computer or laptop systems.
A limited warranty may also apply for clearance, discontinued, or free product. Please read the product description or contact us for more details if you are unsure whether a product within the category above has limited warranty or not.

To be eligible for a return, warranty claim or consumer guaranteed claim, consumers must also meet the following requirements:
  • Report the details of the fault and a photo may be requested to assist the assessment of your claim.
  • Stop using the faulty item and ensure reasonable care is taken while the goods are in your possession.
  • The product must not be disposed of, lost or destroyed. We may need it to be returned for the faulty inspection.
  • Contact us to obtain a Return request. Please complete the product return form on our site. Click HERE to go direct.
  • Return the goods back to us by registered post or courier.

​If the returned product is found to be faulty, we will reimburse the cost of the parts by the same means that they were paid for or replace the parts at our expense and ship free of charge.

Please note if the product is deemed NO FAULT FOUND for any warranty claim or consumer guarantee claim, any inspection / rejection fees by the relevant authorised service centre may be applied and you will also be charged the delivery fee for sending the item back to you.


Warranty Period on Second Hand Goods.

Second hand goods shall be covered by a 30 day warranty period unless specifically stated on the sale invoice. Some high value second hand goods, such as TV's may have a warranty of up to six months but this will be stated on the invoice at time of sale.

Return for “Change of Mind” or Incorrectly Ordered Products
Please research the products carefully before placing an order. We generally do not provide refunds or exchanges if you change your mind about a purchase or make an incorrect choice. The customer is ultimately responsible for researching the product specifications from the manufacturer and other resources and selecting the appropriate product to meet their requirements. If at our sole discretion, we decide to accept non-faulty goods for a refund, a restocking fee of up to 20% may apply and the freight charge is not refundable.

Claim and Organising the Return

Please complete the product return form on our site. Click HERE to go direct.

We will asses your request for return and notify you of the result and further proceedures.

We do not take responsibility for any goods damaged or lost in transit when the customer sends the product back to us for warranty or return. The manufacturer’s warranty may be void if the product is damaged in transit. Please ensure the product is packed appropriately for shipping before sending it back to us. The consumer is responsible for any and all charges associated with returning the goods to us. Such charges may be reimbursed where the consumer is entitled at law to have those charges reimbursed.


Unless otherwise stated, the services featured on this website are only available within the Australia, or in relation to postings from the Australia. All advertising is intended solely for the Australia market. You are solely responsible for evaluating the fitness for a particular purpose of any downloads, programs and text available through this site. Redistribution or republication of any part of this site or its content is prohibited, including such by framing or other similar or any other means, without the express written consent of the Company. The Company does not warrant that the service from this site will be uninterrupted, timely or error free, although it is provided to the best ability. By using this service you thereby indemnify this Company, its employees, agents and affiliates against any loss or damage, in whatever manner, howsoever caused.

Log Files

We use IP addresses to analyse trends, administer the site, track user’s movement, and gather broad demographic information for aggregate use. IP addresses are not linked to personally identifiable information. Additionally, for systems administration, detecting usage patterns and troubleshooting purposes, our web servers automatically log standard access information including browser type, access times/open mail, URL requested, and referral URL. This information is not shared with third parties and is used only within this Company on a need-to-know basis. Any individually identifiable information related to this data will never be used in any way different to that stated above without your explicit permission.

Links to this website

You may not create a link to any page of this website without our prior written consent. If you do create a link to a page of this website you do so at your own risk and the exclusions and limitations set out above will apply to your use of this website by linking to it.

Links from this website

We do not monitor or review the content of other party’s websites which are linked to from this website. Opinions expressed or material appearing on such websites are not necessarily shared or endorsed by us and should not be regarded as the publisher of such opinions or material. Please be aware that we are not responsible for the privacy practices, or content, of these sites. We encourage our users to be aware when they leave our site & to read the privacy statements of these sites. You should evaluate the security and trustworthiness of any other site connected to this site or accessed through this site yourself, before disclosing any personal information to them. This Company will not accept any responsibility for any loss or damage in whatever manner, howsoever caused, resulting from your disclosure to third parties of personal information.

Copyright Notice

Copyright and other relevant intellectual property rights exists on all text relating to the Company’s services and the full content of this website.

This Company’s logo is a registered trademark of this Company in the Australia and other countries. The brand names and specific services of this Company featured on this web site are trade marked.


We have several different e-mail addresses for different queries. These, & other contact information, can be found on our Contact Us link on our website or via Company literature or via the Company’s stated telephone, facsimile or mobile telephone numbers.

This company is registered in Australia, registered office 197 Ingham Raod, West End  QLD 4810.


Force Majeure

Neither party shall be liable to the other for any failure to perform any obligation under any Agreement which is due to an event beyond the control of such party including but not limited to any Act of God, terrorism, war, Political insurgence, insurrection, riot, civil unrest, act of civil or military authority, uprising, earthquake, flood or any other natural or man made eventuality outside of our control, which causes the termination of an agreement or contract entered into, nor which could have been reasonably foreseen. Any Party affected by such event shall forthwith inform the other Party of the same and shall use all reasonable endeavours to comply with the terms and conditions of any Agreement contained herein.


Failure of either Party to insist upon strict performance of any provision of this or any Agreement or the failure of either Party to exercise any right or remedy to which it, he or they are entitled hereunder shall not constitute a waiver thereof and shall not cause a diminution of the obligations under this or any Agreement. No waiver of any of the provisions of this or any Agreement shall be effective unless it is expressly stated to be such and signed by both Parties.


The laws ofAustralia govern these terms and conditions. By accessing this website [and using our services/buying our products] you consent to these terms and conditions and to the exclusive jurisdiction of the Australian courts in all disputes arising out of such access. If any of these terms are deemed invalid or unenforceable for any reason (including, but not limited to the exclusions and limitations set out above), then the invalid or unenforceable provision will be severed from these terms and the remaining terms will continue to apply. Failure of the Company to enforce any of the provisions set out in these Terms and Conditions and any Agreement, or failure to exercise any option to terminate, shall not be construed as waiver of such provisions and shall not affect the validity of these Terms and Conditions or of any Agreement or any part thereof, or the right thereafter to enforce each and every provision. These Terms and Conditions shall not be amended, modified, varied or supplemented except in writing and signed by duly authorised representatives of the Company.

Notification of Changes

The Company reserves the right to change these conditions from time to time as it sees fit and your continued use of the site will signify your acceptance of any adjustment to these terms. If there are any changes to our privacy policy, we will announce that these changes have been made on our home page and on other key pages on our site. If there are any changes in how we use our site customers’ Personally Identifiable Information, notification by e-mail or postal mail will be made to those affected by this change. Any changes to our privacy policy will be posted on our web site 30 days prior to these changes taking place. You are therefore advised to re-read this statement on a regular basis

These terms and conditions form part of the Agreement between the Client and ourselves. Your accessing of this website and/or undertaking of a booking or Agreement indicates your understanding, agreement to and acceptance, of the Disclaimer Notice and the full Terms and Conditions contained herein. Your statutory Consumer Rights are unaffected.   

© Townsville Electronics Service Centre 2020 All Rights Reserved